Effective November 2026
• Program enrollment: cancel within 3 calendar days of signing (and before 3% of the program is complete) for a refund of everything except the $250 registration fee.
• CE courses bought on our website: all sales final.
• Merch: cancel within 24 hours for a full refund, then one size exchange within 14 days.
• Wrong or damaged item? Tell us within 7 days and we'll make it right.
This policy explains when California Dental Assistant Program ("the CDA Program," "we," "us") gives refunds for program enrollment. CE courses bought on our website are all sales final (Section 6). Merchandise can be cancelled within 24 hours of ordering, and after that exchanged once for a different size (Section 7). If you are an enrolled student and this page differs from your signed Student Enrollment Contract or Finance Agreement, your signed agreements control.
The $250.00 deposit is fully refundable until you sign your Student Enrollment Contract. To request it, email hello@californiadentalassistant.com with the subject line "Deposit Refund." Once you sign, the deposit becomes your $250.00 registration fee, which is non-refundable.
You may cancel within 3 calendar days of signing your Student Enrollment Contract. This applies to your program charges and to any certification courses on your contract.
If you cancel within 3 calendar days and have completed no more than 3% of the program, we refund everything you paid except the $250.00 registration fee. Completion is measured by the course sections marked complete in your student portal.
To cancel, email hello@californiadentalassistant.com with the subject line "Cancellation." Your cancellation is effective on the date we receive your email.
After 3 calendar days from signing, or once more than 3% of the program is complete, no refund is given. The same rule applies whether you cancel, withdraw, or are withdrawn by the program.
• Withdrawing does not cancel your Finance Agreement. Your remaining balance stays due on your existing payment schedule.
• If you received tuition assistance, any refund is calculated on the amount you actually paid, not on full tuition.
• Not logging in or not attending does not count as withdrawing.
To withdraw, email hello@californiadentalassistant.com with the subject line "Withdrawal Request," including your full name and the date you would like to withdraw. Your withdrawal date is the date we receive your request. We confirm within 2 to 5 business days.
• The $250.00 registration fee, once your Student Enrollment Contract is signed
• Extension fees and re-enrollment fees
• Class rescheduling fees (Section 5)
If you miss, cancel or reschedule a class or class day, arrive late or leave early, fail to attend, fail to complete all required components, or fail to pass a required exam, you must reschedule and pay the class rescheduling fee each time:
• BLS/CPR: $150.00
• 8-Hour Infection Control: $440.00
• Radiation Safety: $750.00
The fee is waived if you report an illness before class starts, or if you have a documented emergency such as a hospital visit or car accident.
All purchases of continuing education (CE) and certification courses on our website are final. We do not offer refunds, cancellations or exchanges once your order is placed. Please read the course description, date and requirements before you buy. In-person classes you miss or need to move follow the rescheduling fees in Section 5.
You may cancel a merchandise order, including scrubs and hoodies, within 24 hours of placing it for a full refund. Email hello@californiadentalassistant.com with the subject line "Cancel Order" and your order number.
After 24 hours, merchandise is not refundable, but you may exchange an item once for a different size:
• Request the exchange within 14 days of delivery by emailing hello@californiadentalassistant.com with the subject line "Size Exchange," your order number and the size you need.
• The item must be unworn, unwashed and in its original condition.
• You pay shipping both ways: the cost to send the item back and the shipping on the replacement.
• Exchanges depend on the size being in stock. If it is not, we will tell you your options.
If we sent the wrong item, or it arrived damaged or defective, email hello@californiadentalassistant.com with the subject line "Order Issue," your order number and a photo within 7 days of delivery. We will replace the item or refund it in full, including shipping. Please check the size guide on each product page before you order.
Approved refunds go to your original payment method within 30 days. Your bank may take a few more days to post it.
Email hello@californiadentalassistant.com or call (916) 249-1253, Monday to Saturday, 9am to 6pm. Our mailing address is 5015 Madison Ave, Suite A, Unit #399, Sacramento, CA 95841. Enrolled students can also use the Student Concern & Incident Report form on our Student Forms page. For concerns about a Dental Board-approved course, you may contact the Dental Board of California at www.dbc.ca.gov.
Shaping the future of dental care.
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